Netiquette

1. Sentence length in your emails should be kept to a minimum. Your ideas need to be clear for the audience to take away. In email messages, your message should be kept as brief as possible because readers like to read shorter messages. The longer the message, the more trouble readers have in interpreting and following the ideas presented. Also, choose your sentence length based upon your structure of ideas. Avoid the use of run on sentenctes that throw two or three ideas together.

2. Using capital letters in a email conveys to the audience that you are upset over something. All capital email message tell the audience that you are screaming at them. Your tone of voice with all caps is one of shouting, and being very stern over a topic. Be sure to never include all capital letters in your writing for the audience does not know the tone of voice you are using. You might be in a great mood, but your tone represents that you are outraged over something. Do not include flaming in your email, that is insulting someone over an email for it can be traced back to you.

3. The use of confidential, sensitive and private information over an email message is not a good practice. Information over the internet is not anonymous, and can be tracked for future ramifications. Any information that you would not be happy with your boss or family seeing should not be sent through an email. All information in an email can be directly traced back to you or can be hacked allowing anyone with compute skills to take valuable information from you. Information that is sensitive is better told in person to ensure proper management and treatment.

References
http://www.boygenius.com/support_netiquette.html
http://www.albion.com/netiquette/corerules.html
http://www.dtcc.edu/cs/rfc1855.html
http://www.studygs.net/netiquette.htm
http://www.sc.edu/bck2skol/fall/lesson11.html
http://www.livinginternet.com/i/ia_nq.htm