Question 3

Strengths
-Document is specific to the problem at hand
-Questions are posed that are relevant to the problem
-gives information on where to go to fix the problem

Weaknesses
-Does no have a courteous close
-does not have a expression of goodwill
-tone is rash, that is it seems not to sympathize with the customer.
-Steps are not taken to resolve the relationship

I am contacting you with regard to your recent email request for technical support on your cable Internet service. Here at our company, we have a technical support staff designated at figuring out specific customer problems for fast troubleshooting so that we may have the customer up and running quickly. Part of our quick response is the online request form that helps us determine the type of computer, the operating system used, memory and other important aspects associated with fixing the problem. Upon looking at this request form sent in by yourself, we were unable to accurately diagnose the specific times your were having trouble with due to a lack of information. Also, in the request form, important pieces of information were missing. If you would, please send us your request form again, so that we may troubleshoot your computer internet service in a manner sufficient for you. Thank you for your trust and allowing our company to handle your internet service. We will work hard and insure that your service is nothing but the best.

Question 9

Flaws
-Does not have a subject line
-Does not address the person of which the letter is being written to
-Most important questions are not asked first
-tone of the sender is not what it should be- sounds angry
-does not end with a courteous close
-goodwill is not associated with this letter
-appreciation is not given

5493 Beechwood Drive
Trenton, NJ. 08608
April 12, 2009

Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401

VACATION INFORMATION

Dear Florida Resort Bureau

My family and I are planning a vacation next September with our children to your area. We are looking for information on local beaches, golf courses, social life and attractions in the area. Of particular importance, is to find an area with a public transportation system for participation in activities away from the resort.

In addition to the brochures your company has provided, I am looking to find more information on the resorts proximity to large cities, attractions, and the rates you charge during the off-season. Furthermore, I would also like to have information on the weather during this time of the year as well as local concerts during this time.

I am looking forward to vacationing in your area in September. I was made aware of your company through an article in the Smithsonian magazine is the April Issue. Thank you for fielding my questions about vacationing in Florida. If you could, will you send me information regarding this vaction in the next few weeks, so that I may be able to ask off work. Thank you again and I look forward to doing business with you in the future.

Thanks,

Frank C. Atlas