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Thursday, April 22, 2010
Monday, April 12, 2010
Tuesday, April 6, 2010
Test Your Knowledge Chapter 12
1. What skills do oral presentations give you the opportunity to practice and demonstrate? Give you research, planning, writing, visual design, and interpersonal and nonverbal communication-allow you ability to think on your feet, grasp complex business issues, and handle challenging situations.
2.What three goals should you accomplish during the introduction of an oral presentation? 1. arouse the audiences interest in topic, 2. establish your credibility, 3. Prepares the audience for what will follow.
3.What techniques can you use to get an audience's attention during your introduction? Tell a story, unite the audience around a common goal, Pass around a sample, ask a question, state a startling statistic, and use humor.
4.What three tasks should you accomplish in the close of your presentation? 1. Restate your main points, 2. Describe the next steps, 3. End on a strong note.
5.What steps can you take to ensure success with online presentations? 1. consider sending preview study materials ahead of time, 2. keep your presentation as simple as possible, 3. ask for feedback, 4. Consider the viewing experience from the audience members point of view, 5. make sure your audience can receive the sort of content you intend to use, 6. allow plenty of time for everyone to get connected and familiar with the screen they're viewing.
2.What three goals should you accomplish during the introduction of an oral presentation? 1. arouse the audiences interest in topic, 2. establish your credibility, 3. Prepares the audience for what will follow.
3.What techniques can you use to get an audience's attention during your introduction? Tell a story, unite the audience around a common goal, Pass around a sample, ask a question, state a startling statistic, and use humor.
4.What three tasks should you accomplish in the close of your presentation? 1. Restate your main points, 2. Describe the next steps, 3. End on a strong note.
5.What steps can you take to ensure success with online presentations? 1. consider sending preview study materials ahead of time, 2. keep your presentation as simple as possible, 3. ask for feedback, 4. Consider the viewing experience from the audience members point of view, 5. make sure your audience can receive the sort of content you intend to use, 6. allow plenty of time for everyone to get connected and familiar with the screen they're viewing.
Tuesday, March 23, 2010
Test Your Knowledge Chapter 10
1. How are reports for monitoring and controlling operations used?
Used by providing feedback and other information that is needed for the decision making process.
2. How does primary research differ from secondary research?
The difference between primary and secondary research is that secondary research uses information that has previously be collected and used by another person as compared to primary research when the information is new and specific for your purposes. Secondary research is composed of magazines and newspapers while primary
comes from other sources.
3. What makes a survey reliable and valid?
A survey that is both reliable and valid is one that uses information that would produce identical results if repeated a number of times while at the same time measuring what it is that's supposed to be measured.
4. How does a conclusion differ from a recommendation?
Conclusions are logical interpretations of facts and information that have been presented within the report, while recommendations suggests what to do with information.
5. How do proposal writers use a RFP?
RFP's are used by writers as instructions that tell what type of work is to be performed or required. RFP's provide guidelines that must be met by organizations.
Used by providing feedback and other information that is needed for the decision making process.
2. How does primary research differ from secondary research?
The difference between primary and secondary research is that secondary research uses information that has previously be collected and used by another person as compared to primary research when the information is new and specific for your purposes. Secondary research is composed of magazines and newspapers while primary
comes from other sources.
3. What makes a survey reliable and valid?
A survey that is both reliable and valid is one that uses information that would produce identical results if repeated a number of times while at the same time measuring what it is that's supposed to be measured.
4. How does a conclusion differ from a recommendation?
Conclusions are logical interpretations of facts and information that have been presented within the report, while recommendations suggests what to do with information.
5. How do proposal writers use a RFP?
RFP's are used by writers as instructions that tell what type of work is to be performed or required. RFP's provide guidelines that must be met by organizations.
Tuesday, March 2, 2010
Chapter 9 Test your Knowledge
1. Who is my audience? What are my audience members needs? What do I want them to do? How might they resist? Are there alternative positions I need to examine? What does the decision maker consider to be the most important issue? How might the organizations culture influence my strategy?
2. Demographics and psycho graphics allow you to take into account the cultural expectations and practices and allow you to appeal or organize your message in a way that is familiar or comfortable to the readers.
3. Emotional appeals differ from logical appeals in that emotional appeals call on feelings or audience sympathies while logical appeals use the readers notions of reason, which are the use of analogy, induction and deduction.
4. The three types of reasoning that can be used in logical appeals are: analogy, induction and deduction.
5. The AIDA model is one of the different variations used in the indirect approach. This model organizes your presentation into four phases which are: attention, interest, desire, and action. The limitations of this model include the unidirectional method that essentially talks at audiences, and that is is built for a single event, such as asking an audience for a decision rather than building on a mutually beneficial long-term relationship.
2. Demographics and psycho graphics allow you to take into account the cultural expectations and practices and allow you to appeal or organize your message in a way that is familiar or comfortable to the readers.
3. Emotional appeals differ from logical appeals in that emotional appeals call on feelings or audience sympathies while logical appeals use the readers notions of reason, which are the use of analogy, induction and deduction.
4. The three types of reasoning that can be used in logical appeals are: analogy, induction and deduction.
5. The AIDA model is one of the different variations used in the indirect approach. This model organizes your presentation into four phases which are: attention, interest, desire, and action. The limitations of this model include the unidirectional method that essentially talks at audiences, and that is is built for a single event, such as asking an audience for a decision rather than building on a mutually beneficial long-term relationship.
Sunday, February 28, 2010
Chapter 8 Questions
1. The five main goals of delivering bad news are: 1)to convey the bad news, 2)to gain acceptance for it, 3) to maintain as much goodwill as possible with your audience, 4)to maintain a good image for your organization, 5)if appropriate, to reduce or eliminate the need for future correspondence on the matter.
2. When choosing between the direct and indirect approach you should use the following questions: 1) Will the bad news come as a shock, 2)Does the reader prefer short messages that get right to the point?, 3)How important is this news to the reader?, 4) Do you need to maintain a close working relationship with the reader?, 5) Do you need to get the reader's attention?, 6)What is your organization's preferred style?.
3. The sequence of elements in a negative message organized using the indirect approach are: 1) Opening with a buffer, 2) Providing reasons and additional information, 3)Continuing with a clear statement of the bad news, 4)Closing on a positive note.
4. A buffer is a neutral, noncontroversial statement that is closely related to the point of the message. Some critics consider it unethical because they say it is manipulative and dishonest. Also, critics say it misleads the reader into thinking the message actually contains good news.
5. When using the indirect approach, the reason for presenting your reasons before explaining the decision itself is due to helping to maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. Also, you want to guide your audiences responses through giving positive points first followed by negative ones.
2. When choosing between the direct and indirect approach you should use the following questions: 1) Will the bad news come as a shock, 2)Does the reader prefer short messages that get right to the point?, 3)How important is this news to the reader?, 4) Do you need to maintain a close working relationship with the reader?, 5) Do you need to get the reader's attention?, 6)What is your organization's preferred style?.
3. The sequence of elements in a negative message organized using the indirect approach are: 1) Opening with a buffer, 2) Providing reasons and additional information, 3)Continuing with a clear statement of the bad news, 4)Closing on a positive note.
4. A buffer is a neutral, noncontroversial statement that is closely related to the point of the message. Some critics consider it unethical because they say it is manipulative and dishonest. Also, critics say it misleads the reader into thinking the message actually contains good news.
5. When using the indirect approach, the reason for presenting your reasons before explaining the decision itself is due to helping to maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. Also, you want to guide your audiences responses through giving positive points first followed by negative ones.
Thursday, February 18, 2010
Question 3
Strengths
-Document is specific to the problem at hand
-Questions are posed that are relevant to the problem
-gives information on where to go to fix the problem
Weaknesses
-Does no have a courteous close
-does not have a expression of goodwill
-tone is rash, that is it seems not to sympathize with the customer.
-Steps are not taken to resolve the relationship
I am contacting you with regard to your recent email request for technical support on your cable Internet service. Here at our company, we have a technical support staff designated at figuring out specific customer problems for fast troubleshooting so that we may have the customer up and running quickly. Part of our quick response is the online request form that helps us determine the type of computer, the operating system used, memory and other important aspects associated with fixing the problem. Upon looking at this request form sent in by yourself, we were unable to accurately diagnose the specific times your were having trouble with due to a lack of information. Also, in the request form, important pieces of information were missing. If you would, please send us your request form again, so that we may troubleshoot your computer internet service in a manner sufficient for you. Thank you for your trust and allowing our company to handle your internet service. We will work hard and insure that your service is nothing but the best.
Question 9
Flaws
-Does not have a subject line
-Does not address the person of which the letter is being written to
-Most important questions are not asked first
-tone of the sender is not what it should be- sounds angry
-does not end with a courteous close
-goodwill is not associated with this letter
-appreciation is not given
5493 Beechwood Drive
Trenton, NJ. 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
VACATION INFORMATION
Dear Florida Resort Bureau
My family and I are planning a vacation next September with our children to your area. We are looking for information on local beaches, golf courses, social life and attractions in the area. Of particular importance, is to find an area with a public transportation system for participation in activities away from the resort.
In addition to the brochures your company has provided, I am looking to find more information on the resorts proximity to large cities, attractions, and the rates you charge during the off-season. Furthermore, I would also like to have information on the weather during this time of the year as well as local concerts during this time.
I am looking forward to vacationing in your area in September. I was made aware of your company through an article in the Smithsonian magazine is the April Issue. Thank you for fielding my questions about vacationing in Florida. If you could, will you send me information regarding this vaction in the next few weeks, so that I may be able to ask off work. Thank you again and I look forward to doing business with you in the future.
Thanks,
Frank C. Atlas
-Document is specific to the problem at hand
-Questions are posed that are relevant to the problem
-gives information on where to go to fix the problem
Weaknesses
-Does no have a courteous close
-does not have a expression of goodwill
-tone is rash, that is it seems not to sympathize with the customer.
-Steps are not taken to resolve the relationship
I am contacting you with regard to your recent email request for technical support on your cable Internet service. Here at our company, we have a technical support staff designated at figuring out specific customer problems for fast troubleshooting so that we may have the customer up and running quickly. Part of our quick response is the online request form that helps us determine the type of computer, the operating system used, memory and other important aspects associated with fixing the problem. Upon looking at this request form sent in by yourself, we were unable to accurately diagnose the specific times your were having trouble with due to a lack of information. Also, in the request form, important pieces of information were missing. If you would, please send us your request form again, so that we may troubleshoot your computer internet service in a manner sufficient for you. Thank you for your trust and allowing our company to handle your internet service. We will work hard and insure that your service is nothing but the best.
Question 9
Flaws
-Does not have a subject line
-Does not address the person of which the letter is being written to
-Most important questions are not asked first
-tone of the sender is not what it should be- sounds angry
-does not end with a courteous close
-goodwill is not associated with this letter
-appreciation is not given
5493 Beechwood Drive
Trenton, NJ. 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
VACATION INFORMATION
Dear Florida Resort Bureau
My family and I are planning a vacation next September with our children to your area. We are looking for information on local beaches, golf courses, social life and attractions in the area. Of particular importance, is to find an area with a public transportation system for participation in activities away from the resort.
In addition to the brochures your company has provided, I am looking to find more information on the resorts proximity to large cities, attractions, and the rates you charge during the off-season. Furthermore, I would also like to have information on the weather during this time of the year as well as local concerts during this time.
I am looking forward to vacationing in your area in September. I was made aware of your company through an article in the Smithsonian magazine is the April Issue. Thank you for fielding my questions about vacationing in Florida. If you could, will you send me information regarding this vaction in the next few weeks, so that I may be able to ask off work. Thank you again and I look forward to doing business with you in the future.
Thanks,
Frank C. Atlas
Friday, February 12, 2010
Thursday, February 11, 2010
Netiquette
1. Sentence length in your emails should be kept to a minimum. Your ideas need to be clear for the audience to take away. In email messages, your message should be kept as brief as possible because readers like to read shorter messages. The longer the message, the more trouble readers have in interpreting and following the ideas presented. Also, choose your sentence length based upon your structure of ideas. Avoid the use of run on sentenctes that throw two or three ideas together.
2. Using capital letters in a email conveys to the audience that you are upset over something. All capital email message tell the audience that you are screaming at them. Your tone of voice with all caps is one of shouting, and being very stern over a topic. Be sure to never include all capital letters in your writing for the audience does not know the tone of voice you are using. You might be in a great mood, but your tone represents that you are outraged over something. Do not include flaming in your email, that is insulting someone over an email for it can be traced back to you.
3. The use of confidential, sensitive and private information over an email message is not a good practice. Information over the internet is not anonymous, and can be tracked for future ramifications. Any information that you would not be happy with your boss or family seeing should not be sent through an email. All information in an email can be directly traced back to you or can be hacked allowing anyone with compute skills to take valuable information from you. Information that is sensitive is better told in person to ensure proper management and treatment.
References
http://www.boygenius.com/support_netiquette.html
http://www.albion.com/netiquette/corerules.html
http://www.dtcc.edu/cs/rfc1855.html
http://www.studygs.net/netiquette.htm
http://www.sc.edu/bck2skol/fall/lesson11.html
http://www.livinginternet.com/i/ia_nq.htm
2. Using capital letters in a email conveys to the audience that you are upset over something. All capital email message tell the audience that you are screaming at them. Your tone of voice with all caps is one of shouting, and being very stern over a topic. Be sure to never include all capital letters in your writing for the audience does not know the tone of voice you are using. You might be in a great mood, but your tone represents that you are outraged over something. Do not include flaming in your email, that is insulting someone over an email for it can be traced back to you.
3. The use of confidential, sensitive and private information over an email message is not a good practice. Information over the internet is not anonymous, and can be tracked for future ramifications. Any information that you would not be happy with your boss or family seeing should not be sent through an email. All information in an email can be directly traced back to you or can be hacked allowing anyone with compute skills to take valuable information from you. Information that is sensitive is better told in person to ensure proper management and treatment.
References
http://www.boygenius.com/support_netiquette.html
http://www.albion.com/netiquette/corerules.html
http://www.dtcc.edu/cs/rfc1855.html
http://www.studygs.net/netiquette.htm
http://www.sc.edu/bck2skol/fall/lesson11.html
http://www.livinginternet.com/i/ia_nq.htm
Activity 3
To: Sarah@work.net
From: Bill@work.net
cc: jim@work.net
Subject: Training Trip Help
Dear Sarah,
I need to figure out who I need to get money from for a training trip I want to go on. Do you know who to ask? Please let me know!
Thanks,
Bill
From: Bill@work.net
cc: jim@work.net
Subject: Training Trip Help
Dear Sarah,
I need to figure out who I need to get money from for a training trip I want to go on. Do you know who to ask? Please let me know!
Thanks,
Bill
Tuesday, February 9, 2010
Tuesday, January 26, 2010
Monday, January 25, 2010
Thursday, January 21, 2010
Audience Profile
Question 9. An advertisement for peanut butter?
For this question, the target audience is everyone who loves peanut butter. Could be those who like peanut butter snacks, crackers, or candy. The audience general attitude toward the subject is one of happiness for peanut brings satisfaction for those who like it. My audience needs to know what kind of food the peanut butter is present in, maybe some nutritional information, and if a new product is introduced containing peanut butter, what can be expected from it.
Question 12. A request (to the seller) for a price adjustment on a piano that incurred $150 in damage during a delivery to a banquet room in the hotel you manage?
The target audience in this situation would be the seller of the piano. As the buyer, you are interested only in the person from who you bought the piano from. The audiences general attitude towards this would be dissatisfaction and unwillingness to cooperate with the buyer. The audience, who in this case would be having to give up money, may be disgusted with a moving company and may take out feelings or refuse to pay the moving company as a result. My audience needs to know the specific damage to the piano, the location of the damage, and what will happen to this transaction if the problem is not dealt with a in orderly fashion.
For this question, the target audience is everyone who loves peanut butter. Could be those who like peanut butter snacks, crackers, or candy. The audience general attitude toward the subject is one of happiness for peanut brings satisfaction for those who like it. My audience needs to know what kind of food the peanut butter is present in, maybe some nutritional information, and if a new product is introduced containing peanut butter, what can be expected from it.
Question 12. A request (to the seller) for a price adjustment on a piano that incurred $150 in damage during a delivery to a banquet room in the hotel you manage?
The target audience in this situation would be the seller of the piano. As the buyer, you are interested only in the person from who you bought the piano from. The audiences general attitude towards this would be dissatisfaction and unwillingness to cooperate with the buyer. The audience, who in this case would be having to give up money, may be disgusted with a moving company and may take out feelings or refuse to pay the moving company as a result. My audience needs to know the specific damage to the piano, the location of the damage, and what will happen to this transaction if the problem is not dealt with a in orderly fashion.
Tuesday, January 19, 2010
Wednesday, January 13, 2010
Reasons for taking Business Comm 304
In taking English 304 I want to further develop my communication and listening skills to not only become a better student, but to prepare myself for the real world. Coming into this class, I have noticed that I need to work on my listening skills the most. Listening to everyone's ideas, whether a boss in the future or my teachers today, is a key component of communication that I plan on developing in this class. The reason I have chosen this as the area of need is that upon taking the self study quiz, I found that I had a hard time in 8 phases of communication section. Breaking apart a communication message, I thought would be easy, but upon taking the quiz I found this to be the one area I need the most help in. Whether it was deciding on how the message was encoded, or decoding the message, I struggled badly in this area.
Tuesday, January 12, 2010
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